Privacy Policy and Protection of Personal Information

Groupe SVR is a Canadian company, located in the province of Québec, which considers of the utmost importance the respect of the privacy of its customers and users of its websites, particularly with regard to the confidentiality of personal information collected. Groupe SVR is committed to process such data in compliance with applicable laws and regulations, including the Act respecting the protection of personal information in the private sector (RLRQ, c. P-39.1)

By choosing to access Groupe SVR’s websites, you accept this Privacy Policy and Groupe SVR’s practices regarding the processing and protection of your personal information or data, and you agree to comply with them. By choosing to access and
use this website, you agree, among other things, to the collection and use of your personal information or data by Groupe SVR in accordance with this Privacy Policy.

If you do not accept this Privacy Policy or any statements or provisions it may contain, or if applicable any subsequent amended Privacy Policy, Groupe SVR does not authorize you to access and use its websites, and you must therefore cease accessing and using them.

SECTION 1: Definition of Personal Information

Personal information means any information or data that relates to a person and allows that person to be identified, directly or indirectly (hereinafter referred to as “Personal Information“).

Personal Information includes, but is not limited to, name, home address, e-mail address, telephone number, date of birth (or age). It may also include, but is not limited to, unique numerical identifiers such as a computer’s IP address or a mobile
device’s unique identifiers, as well as personal preferences, purchasing habits and history, credit data, geolocation data, survey data, information regarding products and services purchased, consumed or offered, and data regarding website traffic and visits to the extent that such data is associated with an individual’s Personal Information.

SECTION 2: Collection and Processing of Personal Information

Groupe SVR generally collects, uses, processes, retains, communicates and discloses Personal Information to manage and carry out its activities and to ensure the provision of goods and services required.

SECTION 3: Person in Charge of the Protection of Personal Information

The person in charge of the protection of the Personal Information referred to herein is SVR Group’s Accounting Manager, who can be reached at or at 25 Rue du Tremblay, Boucherville (Québec), J4B
7L6, Canada.

SECTION 4: Personal Information Collected as Part of Groupe SVR’s Activities

Groupe SVR may collect the following Personal Information: your civility/title, surname, first name, postal address, country of residence, e-mail address, passwords, IP address, domain name of your website.

If you choose to provide us with Personal Information by registering with us or by using our services, including browsing our websites, this constitutes your consent to our collection, use and disclosure of your Personal Information as described in this

The procedures giving rise to the collection of Personal Information may include the

– Business development forms: last name, first name, postal address, country of residence, telephone number, e-mail address, IP address, domain name of your website.
– Newsletter subscription: last name, first name, postal address, country of residence, telephone number, e-mail address, IP address, domain name of your website.
– Information about our services: last name, first name, postal address, country of residence, telephone number, e-mail address, IP address, domain name of your website.

The purposes for which we collect and process your Personal Information may include the following:

– Operation of our websites and access to content and services;
– Security of network access and online IT infrastructure, data protection, detection of intrusions or illicit activities;
– Collection of mandatory legal and accounting information;
– Business development required for the company’s business.

SECTION 5: Recipients of Personal Information

Your Personal Information is intended exclusively for use by Groupe SVR. However, it may be transmitted to our subcontractors listed below:

– WHC company: web hosting, cloud service

In the event of illegal activities, suspicions of illegal activities or for the purposes of investigations, court orders, etc., your Personal Information may be transmitted, upon request, to judicial, police or government authorities, etc.

Personal Information collected and processed directly by Groupe SVR is stored exclusively in Canada, mainly in databases on WHC servers.

Groupe SVR does not sell or rent your Personal Information to third parties under
any circumstances.

SECTION 6: Right of Access, Rectification and Deletion

In accordance with current legislation, you have the right to access, rectify and
delete your Personal Information.

You may exercise your rights by contacting us by e-mail:, or by mail: Groupe SVR, 25 Rue du Tremblay, Boucherville (Québec), J4B 7L6, Canada.

Any person, prospect or customer may unsubscribe from newsletters received from Groupe SVR using the unsubscribe link at the bottom of each message sent. Using the contact information provided above, you may request detailed information
about your personal data collected, the purposes for which it is processed, its retention period, its recipients, and its transfer to Groupe SVR’s subcontractors.

SECTION 7: Cookies

Cookies are used solely to facilitate and optimize site navigation. Cookies are small text files that are downloaded and stored in the memory of the device you use to view web pages.

The main functionality of our website is based on the use of a cookie containing an anonymous identifier. Acceptance of the cookie facilitating connection to the website is at the discretion of the user at the time of connection to the website.
Customers and users of the website have the option of refusing the installation of this cookie on their devices, but this will compromise the effectiveness of the service offered.

SECTION 8: Security

Groupe SVR takes all necessary measures to ensure the security of the Personal Information it collects. The Personal Information collected is stored on the Groupe SVR’s premises or is hosted by our specialized subcontractors (web hosts,
autoresponders/emailers, payment systems, accounting). Access to secure servers or databases managed directly by Groupe SVR is restricted by a user ID and strong password, using an SSL / https encrypted connection. Servers are hosted in highly
secure WHC data centres.

SECTION 9: Data Retention Period

Groupe SVR retains Personal Information only for as long as it is necessary or useful for the purposes for which it was collected and administered, or as required by law. The protection of Personal Information is ensured through the implementation of
physical, organizational and security measures, adapted to the nature of each Personal Information.

SECTION 10: Modification of Our Privacy Policy

Groupe SVR reserves the right, at any time, to modify, change or update the present privacy policy, in particular in application of changes to the laws and regulations in force. You will be notified of any such changes via our website or by e-mail. You may
at any time review our privacy policy regarding your Personal Information by accessing this document.

SECTION 11: Information in the Event of Theft of Personal Information

If, in spite of all the protections implemented by Groupe SVR and its subcontractors, some of your Personal Information was to be stolen, compromised or deleted, Groupe SVR undertakes to inform you within the legal deadlines and according to
the legal requirements in force. This legal obligation to inform shall not be construed as an admission of liability or negligence on the part of Groupe SVR or its subcontractors.

This Privacy Policy is the most recent version and was updated in June 2023.